In response to the Taiwan Ministry of Finance Customs Administration's announcement, starting January 16, 2019, recipients must complete real-name authentication before overseas packages can be delivered to Taiwan. Customers should download and register the "EZ Way 易利委" app and ensure their full Chinese name is provided when ordering. Taiwanese customers may need to provide their ID number for customs clearance and delivery.

For more information, visit the Taiwan Customs Administration .

EZ Way is a customs declaration platform for importing packages. By binding your phone number with your ID number, you can handle customs declarations securely and efficiently.

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1. Open the EZ Way app.

2. Select “Member Registration”.

3. Choose “Republic of China (Taiwan)” and press “Start”.

• In the “Pre-authorization” field, you can choose whether to enable pre-authorization:

  • Recommendation : Select “Disagree” to avoid potential delays in customs clearance. If you select “Agree,” you will need to confirm each package for customs clearance.

• Enter your full name, phone number, and ID number, same as the info used for your order with Tranquilite.

• Set up a username and password.

• The system will ask to verify your phone number:

  • If the phone number is under your name, use telecom verification.
  • If the phone number is not under your name or if telecom verification fails, use SMS verification

• Ensure you are on a 4G or 3G mobile network (not Wi-Fi).
• If the mobile network is unavailable, select “No” when asked if the ID number and phone number are under the same name.

• Take a photo of the front and back of your ID card.
• Upload the photos to complete the real-name verification.

• Open the EZ Way app.
• The app will display import customs declarations (simple customs declaration for express delivery) for the past month.
• Select the specific sub-bill number to view detailed customs declaration information such as declaration date, declaration number, sub-bill number, declared amount (purchase amount + shipping fee), and items.

• Your logistics provider will handle the customs declaration for your package.
• You will receive a “Delegation Confirmation” notification via the EZ Way app to verify the package during customs declaration.
• Open the EZ Way app and select the customs real-name authorization.
• Review the package details, verify the amount and information, and select “Declaration Match” to proceed.
• If there is a discrepancy in the amount or information, select “Declaration Mismatch,” specify the reason, and submit.

If you need assistance with the real-name authorization process, you can seek help through the following ways:

1. Online Customer Service: Contact EZ Way's customer service representatives online.
2. Phone Customer Service: Call the customer service representatives at Trade-Van Information Services Co. Ltd at 02-77352812.

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