Terms of Service

• “Company,” “We,” “Our,” “Us” : Refers to Tranquilite, the provider of the website and services.

• “Customer,” “User,” “You” : Refers to the individual accessing the website and accepting the Company’s terms and conditions.

• “Products” : Refers to the items offered for sale on our website.

• You must be at least 18 years old to use this website.

• You agree to use the website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website.

• Unless otherwise stated, Tranquilite owns the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from Tranquilite for your personal use subjected to restrictions set in these terms and conditions.

• You must not:

  • Republish material from Tranquilite.

  • Sell, rent, or sub-license material from Tranquilite.

  • Reproduce, duplicate, or copy material from Tranquilite.

  • Redistribute content from Tranquilite.

• All products listed on our website are subject to availability.

• Actual products may appear slightly different from website photos due to lighting conditions. Please consider images as references only.

• All crystal products are unique. Slight variations in appearance and size are normal.

• Unless specified otherwise, products with minor differences may be randomly distributed to customers.

• All product descriptions and blogs are for reference only and do not serve as medical advice. Please consult a doctor or medical professional if feeling unwell.

• We reserve the right to limit the quantities of any products or services that we offer.

• We reserve the right to refuse any order you place with us. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

• All prices are listed in Hong Kong Dollars (HKD).

• We accept payment through major credit cards and other methods as indicated on our website.

• Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the product without notice at any time.

• We offer shipping internationally. From Hong Kong to anywhere worldwide.

• For detailed shipping policies and discounts, please refer to our Shipping Policy.

• Delivery times may vary based on destination and courier services.

• We offer a 14-day return policy under specific conditions. For detailed information, please refer to our Refund Policy.

• Returns must be shipped through the appropriate channels and in accordance with our instructions.

• To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.

• Nothing in these terms and conditions will:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence.

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation.

  • Limit any of our or your liabilities in any way that is not permitted under applicable law.

You agree to indemnify, defend, and hold harmless Tranquilite, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and costs (including, but not limited to, legal fees) arising from your use of this website or your breach of these Terms and Conditions.

Tranquilite reserves the right to revise these terms and conditions at any time. By using this website, you are expected to review these Terms and Conditions on a regular basis.

These terms and conditions are governed by and construed in accordance with the laws of Hong Kong, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

For any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email : info@tranquilitecrystal.com

Our crystals stand as a promise that everyone, including you, deserves the best. However, real change comes from within, and crystals only serve as your catalyst for transformation. The effect may not be instant, but we promise to be there every step of the way