Frequently Asked Questions
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Time to read 5 min
What is Tranquilite
Our brand name merges 'Tranquility' and '-lite' (a common suffix of minerals) to signify stability and balance as your primary source for crystals. We offer 40 different types of natural crystals to enrich your life.
What makes Tranquilite differnt from other crystal shops
We source high-quality natural crystals to ensure you can use them both at home for meditation or in social settings. We strive to make our crystal products fit into your lifestyle rather than being just a decorative piece.
How long have you been in business
We are a small family business that recently launched. Feel free to give us feedback!
Where is the Tranquilite studio based?
The Tranquilite studio is based in Hong Kong.
Is there a physical store or other point of sale?
Currently, Tranquilite operates exclusively online. We do not have a physical store.
Where do you source your crystals from?
Our crystals are ethically sourced from reputable suppliers around the world, such as Brazil, Madagascar, and Namibia depending on the crystal's native location.
Are all your crystals natural? Do you sell any man-made or treated crystals?
Yes, all our crystals are natural unless otherwise specified in the product description. We offer polished stones and crystal accessories that use other materials, which will be clearly indicated on the product page.
Asian Gemmological Institute and Laboratory Limited (AGIL) certification services are available to authenticate crystals for a fee. Please contact our staff to obtain a certificate with any crystal purchase. Please note that customers will have to bear the cost for certification and shipping.
In the unlikely event that customers present proof that our products are not “natural,” we will offer a full refund with no questions asked. Please see our refund policy for more details.
Why is the texture of each crystal different?
The texture of each crystal is different due to its natural formation process. Variations in color, texture, and size are common and make each crystal unique. Minor imperfections are the best proof that the crystal is natural.
Can your crystals be issued with authentication certificates?
Yes our crystals can be certified.
Due to cost concerns, by default our products do not come with certificates when purchased. However, customers are free to order certificates with our customer support or from a reputable source such as Asian Gemmological Institute and Laboratory Limited (AGIL).
Is the actual product the same as the photo?
While we strive to display accurate images from different angles and measurements, crystals do have natural variations. We encourage customers to contact us for any concerns before purchase.
Why are the beads a little different in size?
We offer crystal bracelets with beads of different sizes. Please refer to product descriptions for more details. While we give our best efforts on quality control, there may be variations of 0.05 mm to 0.2 mm.
Do you provide maintenance services?
Yes, we offer customized services such as adjustments and maintenance. Please contact our customer support for more details.
Can the crystal bracelet be changed to a suitable hand size?
Yes, we can adjust the size of the crystal bracelet to fit your wrist. Please check our sizing guide before placing your order. For changes after purchase, please contact customer support.
How do I know if a crystal is right for me?
Each product page includes detailed descriptions of the crystal’s size, properties, and uses to help you make an informed choice. For further guidance, consider using our free personalized Ba Zi reading or Tarot fortune-telling services.
Do I need to purify or charge the crystal myself after receiving the goods?
We use clear quartz to purify most of our crystals, but for first-time use, we recommend any of the methods listed on our “Crystal Care” page.
If I wear multiple crystals at the same time, will it interfere with each other?
Wearing different types of crystals general does not interfere with your well-being, but it's best to choose combinations that complement each other. Please see the best match of each crystal in our blogs.
Should crystals be placed on the table or worn on the body?
Crystals can be both placed on the table or worn on the body, depending on your personal preference and the intended use. Go with your intuition!
Which hand should I wear my crystal bracelet on?
Traditionally, wearing a crystal bracelet on the left hand is believed to absorb positive energy, while wearing it on the right hand is thought to project energy.
Can crystals not be touched by others?
While it’s generally fine for others to touch your crystals, it’s recommended to cleanse them afterward to remove any transferred energies.
What payment methods do you accept?
We accept Visa credit cards, PayPal, Apple Pay, Google Pay and many other secure payment options. For Hong Kong customers, we also accept PayMe. Please contact our customer support team for more info.
How to order and use discount codes?
To use a discount code, enter it at checkout under the order total. If you encounter any issues, contact us for assistance.
Do you ship internationally? How much is the shipping cost?
Yes, we ship internationally. The shipping cost varies depending on the destination and order value.
Can SF Express ship to residential addresses in Hong Kong?
Yes, SF Express can ship to residential addresses in Hong Kong.
Do you have a warehouse in the United States or Canada?
Currently, we do not have a warehouse in the United States or Canada. All orders are shipped from our warehouse in Hong Kong.
How to order from Taiwan? What is EZ Way custom clearance?
Taiwan customers need to provide all identification details required through the EZ Way app for customs purposes. Please check the following article for step-by-step instructions.
Order Processing and Shipping
Orders are typically processed within 1 day and shipped within 1-2 business days, both locally and internationally.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. For the most up-to-date info please check our "Track My Order" page below.
What is your return and refund policy?
We offer a 7-day return policy for shipping damages and packaging issues only. Please see details below.
How do I return or exchange an item?
Contact our customer support team within 7 days of receiving your order at info@tranquilitecrystal.com with your order number and issue details. Follow the provided instructions for returns.
What if I received a defective product? When can I ask for a refund?
If you received a defective product, contact us immediately. A full cash refund will be processed to the original payment method once we receive and inspect the returned item.
If I have questions or have problems ordering, where can I get help?
For any questions or issues, please contact our customer support team via Whatsapp, Facebook, Instagram, chatbox or email at info@tranquilitecrystal.com.
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