Shipping Policy

• Courier Service: We use SF Express for all local deliveries within Hong Kong.

• Delivery Time: Orders are typically delivered within 3-5 business days.

• Delivery times may be extended due to public holidays or extreme weather.

• Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your delivery status. You can also go to our Track My Order page for the most updated info.

• Courier Service: Hong Kong Post, SF Express or UPS depending on shipping location.

• Delivery Time: Delivery times vary by destination. Generally, international orders are delivered within 7-14 business days from time of order.

• Shipping Costs: Shipping costs are calculated at checkout based on the destination and weight of the package.

• Tracking: You will receive a tracking number via email once your order has been shipped.

Free Shipping within Hong Kong: Orders of HKD 500 or more qualify for free shipping within Hong Kong.

International Shipping Discounts:

• 50% OFF Discount on Shipping for orders HKD $750 or above.
  
  

• Taiwan: Free Shipping for orders HKD $2000 or above.

• Singapore: Free Shipping for orders HKD $3000 or above.

• All Other Regions: Free Shipping for orders HKD $3500 or above.

For customs clearance, residents of Taiwan must submit identity authentication through the EZ Way app to approve customs clearance after placing an order. Failure to do so may result in delays or the return of your package. Read full instructions here

• Order Processing: All orders are processed within 2-3 business days. You will receive a notification once your order has been shipped.

• Customs and Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information.

• Delivery Issues: If your order is delayed, lost, or damaged during transit, please contact our support team immediately. Provide your order number and any relevant details to help us resolve the issue promptly.

Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the package. Any changes to the delivery address should be communicated to our support team as soon as possible.

For any questions or concerns regarding shipping, please email our support team at info@tranquilitecrystal.com

We are committed to providing you with the best possible delivery service and are here to assist you with any issues or questions you may have.

Our crystals stand as a promise that everyone, including you, deserves the best. However, real change comes from within, and crystals only serve as your catalyst for transformation. The effect may not be instant, but we promise to be there every step of the way